Refund policy
Reminder: FedEx Can't deliver to P.O. Box Addresses.
RETURNS AND EXCHANGES
No returns or exchanges for international orders.
We truly appreciate your business, and when it comes to return shipping labels, we usually rely on our amazing customers to manage the return shipping charges. Should you have any questions, feel free to reach out anytime!
For domestic orders, we accept returns within 30 days of delivery. All merchandise must returned with tags attached and in new unworn/unused condition.
Please write down the reason for the return on your packing slip, put it together with your returning merchandise, and ship the package to the address below.
TSE RETURN3001 S CRODDY WAY
SANTA ANA CA 92704-6304
EXCHANGE
Please contact us at customerservice@tsecashmere.com or 1.800.522.2276
REFUND
Once your return package reaches us, please allow 3 to 7 business days for your return to be processed on our end. A refund will be issued and you will receive an e-mail confirmation. Depending on your issuing credit card company, it may take a billing cycle to see the refund posted on your card statement.
* Make sure to include your packing slip, otherwise, the whole process will get delayed. *